mushfile's Commitment
Playing on mushfile should be about fun — not stress or harm. Responsible gaming isn't a part of our business; it's a core value. On this page, we clearly explain how to keep yourself protected and what tools mushfile provides.
We make this commitment — mushfile will always place the wellbeing of our members above profit. Responsible gaming tools are free for everyone and always active.
How mushfile Ensures a Safe Gaming Environment
On mushfile, you can set your own daily, weekly, and monthly deposit limits. Only play with what you can afford to lose.
Enable a session time limit. Once the set time is up, mushfile will automatically send you a warning or end the session — based on your preference.
If you need a break, set a self-exclusion period ranging from 24 hours to permanent. During this time, login access is completely disabled — no exceptions.
On mushfile, you can view your betting history, deposit and withdrawal records, and win/loss statistics at any time — stay informed about where you stand.
Mushfile strictly enforces an 18+ policy. Age is verified at registration, and identity documents may be requested at any time through the KYC process.
Concerned about your gaming or need support? mushfile's Bengali-speaking support team is available 24/7 — no judgment, just help.
Mushfile's Responsible Gaming Tools Are Completely Free and Instantly Active
Set the maximum amount you want to deposit per day, week, or month. Lowering your limit takes effect instantly; raising it requires a 24-hour waiting period.
Instantly ActiveSet a maximum amount you're willing to place on a single bet. This tool is especially useful for avoiding large, high-risk wagers.
Change from settingsSet how long you want to play in one session. When the time is up, mushfile will automatically log you out.
On both app and webTemporarily suspend your account for 1 day to 6 weeks — no betting is possible during this period.
Submit a Support RequestSuspend your account for 3 months, 6 months, 1 year, or permanently. If you choose permanent exclusion, you will not be able to register again.
Request via live chatAt set intervals, a message will appear showing how long you've been playing and how much you've won or lost.
In account settingsIf you answer "yes" to even one of the questions below, take a moment to pause
Do you keep playing to chase back money you've lost — even after your budget runs out?
Do thoughts of gaming keep coming back to you — during work, before bed, or while spending time with family?
Have your loved ones expressed concern about your gaming, or are you hiding it from them?
Is gaming having a negative impact on your work, studies, or relationships?
Are you spending money meant for bills or essential expenses on gaming?
What mushfile does every month to protect its members
If You Notice These Signs, It's Time to Seek Help
If losing a single bet completely changes your mood or causes you to treat your family badly, that is a serious cause for concern.
Spending money meant for rent, your child's education, or food on gaming is a clear sign of problem gambling.
Placing an even bigger bet to recover a loss — this cycle rapidly increases the extent of the damage.
Hiding your gaming from family or friends, being dishonest, or keeping them in the dark about where your money has gone.
Protect your gaming in three simple steps
Log in to the mushfile app or website. Click on your profile icon in the top right corner to open the settings menu.
Look for the "Responsible Gaming" option in your settings. All tools are available together in one place.
Set your preferred limits or break periods. Once saved, they take effect immediately.
Many people assume "responsible gaming" is just a clause companies add to their websites to tick a box. At mushfile, it genuinely means something different — you can see this policy reflected in our day-to-day decisions. Here's one example: if mushfile's system detects unusual gaming patterns on an account — such as several consecutive hours of play at 3 a.m. or a sudden sharp increase in deposit amounts — our support team reaches out to that member directly. This isn't a rule we follow; it's simply who we are.
Online gaming is still relatively new in Bangladesh, and many people are not fully aware of its risks. mushfile believes it is the platform's responsibility to bridge that gap. That's why we don't just write "play responsibly" and leave it at that — we explain what problems can arise, how to recognize them, and how to get help.
Gaming addiction is largely a hidden problem in Bangladesh. People feel too ashamed to tell their family or too afraid to tell their friends. If you talk to mushfile's support team, no one will judge you. To us, this is a health issue — nothing to be ashamed of. Many people are aware they have a problem but can't take that first step. mushfile wants to make that step easier.
Deposit limits deserve a closer look. Many people assume that setting a limit takes the fun out of it — but it's actually the opposite. When you know you're spending a maximum of ৳2,000 this week, every bet becomes more enjoyable, because there's no fear of going overboard. Many mushfile members have said their gaming experience improved after setting a deposit limit.
Many people see self-exclusion as giving up. mushfile sees it very differently. Taking a break is an act of self-care. If someone says "I need some time away" — that's a brave decision. mushfile will never discourage that decision or try to retain a member who has made it. Choosing self-exclusion means you know yourself — and that's a sign of strength.
There's another pattern worth being aware of: trying to win back money you've lost, known as "chasing losses." This behavior underlies nearly all forms of problem gambling. After a big loss, the mind says, "Just one more round and I'll get it back." Statistically, that rarely works. mushfile's Reality Check feature steps in at exactly that moment — reminding you how long you've been playing and where your balance currently stands.
A note for family members as well — if you believe someone close to you is struggling with gaming, you can contact us directly at support@mushfile.click. We will review that account and take protective measures where necessary. Your identity will remain confidential.
Promotions and bonus offers at mushfile are always designed responsibly. No promotion is ever used to push anyone beyond their limits. A bonus is never a source of pressure — it's an opportunity to have fun. If a member is on self-exclusion, they will not receive any promotional messages. That's mushfile policy.
Come to mushfile for fun, not for pressure. A match bet, a slot spin — these are entertainment. This is not the place for your life savings or your family's future. mushfile always wants to remind you of that line — because we want every one of our members to be happy, not just on the platform, but in their lives as a whole.
Mushfile will never serve anyone under 18 — no exceptions.
All tools, including deposit limits and self-exclusion, are completely free and take effect immediately.
No bonus or promotional message will be sent to anyone on self-exclusion.
Members can view their own win/loss statistics at any time — nothing is hidden.
If you reach out for help, your information stays completely confidential — no judgment, ever.
Members are regularly reminded through reality checks and awareness messages.